Seller FAQ

How will you showcase my products on your website?

The products will be showcased like the products in a normal online store, with images and descriptions, variations, prices, “add to cart” button, etc.

Our business model is that of a marketplace (similar to eBay minus the bidding process). You will have your own profile page where you can add as much or as little detail about your business as you like, or I can do it all for you (at no extra cost). All your products products will have “sold by YOUR COMPANY NAME” under their description, with a link to your profile page.

What are your fees?

We charge a 20% commission on all sales, excluding shipping (whatever shipping costs you charge to the customer are yours to keep). There are also two optional fees based on how you want to work with us (see below and the How do I add my products to the store? question) – you can always choose the free option and not pay anything. Make sure to take into account the commission fee when you add the prices to your products (for example, if you want to make USD 100 from the sale of a product, you should price it at USD 125).

For the brands that have signed up with us before September 1st 2019: the 20% commission also includes our Data Integration service: our orders, payment and fulfillment system will be configured to automatically connect with yours for a more efficient sales process (most companies charge about USD 50/month or USD 3000/one-time for this service – you will be getting it completely free for the first 3 months). If you are not comfortable with the integration idea we can still work with you, using your current processes (usually exchange of emails and spreadhseets). After you sign up, we will contact you to discuss the integration options.

For the brands that have signed up with us after September 1st 2019, you have 3 options:

  • pay a small fee of 15 USD/month (starting at the date of your first sale with us) for the data integration service mentioned above (again, most companies charge 50 USD/month for this kind of service)
  • pay an extra 5% commission for us to manage your orders for you (all you have to do is update us via email informing when it has been shipped, etc – the way you have probably already been working with retailers and other business partners)
  • pay nothing and manage all the orders yourself using our friendly Vendor Dashboard (see here for an example of how it looks like)

Once your profile is approved, we will contact you to setup the ordering process of your choice.

How does the ordering process work?

Retailers will buy through our store and you will get an order email with their details (shipping address, etc). You get credited for the sale (minus our commission) and the amount is available for you to withdraw on the next day (see the How do I get paid ? question for details). Depending on your shipping setup, you will then contact the retailer to bill them for the shipping (see the How does shipping work? question for details). After that, you will ship the order straight to the retailer. If your system is not integrated with ours, you will email us or log in to your profile to update the status of your order to Completed.

For the retailers that buy through us in-person, some of them might prefer to have the item shipped to us, and then delivered to them in-person. In this case, you will see our name and address in the order. The payment process will be exactly the same as above: you get credited for the sale (minus our commission) and the amount is available for you to withdraw on the next day (see the How do I get paid ? question for details). Depending on your shipping setup, you can contact us with the quote and we will pay you directly (see the How does shipping work? question for details). If you want, we can send the payment of the goods and the shipping in one transaction. You will then ship the items to us and we will deliver it to the retailer (we will bill the retailer separately and independently for the cost of goods, shipping, import taxes, etc).

Can I add my own Shipping, Returns and Refund policies?

Yes, once your application is approved you will have a place to configure all those options. You can click here and scroll down to Policies to see an example of how you will set this up.

How does shipping work?

You will set your own shipping policy. In general, unless you offer free shipping, the buyers will always pay for the shipping (they are aware of this and agree to this as part of the terms of purchase with us).

We are working on adding an automated solution for the shipping, but for now you can either:

  • setup a flat fee (the buyer will be billed at the time of purchase and the whole fee will be passed on to you when you get paid)
  • contact the buyer and give them the cost for the shipping or or an estimate (for this, you should setup a flat fee of $0 in your profile). The buyer can pay for the shipping directly to you before you ship or you can send it COD (collect on delivery).

Click here and scroll to Shipping to see an example of how to setup the flat fee for shipping .

If you use a major courier (Fedex, UPS, etc) they will contact the buyer and do the whole importing process on their behalf while charging a fee (this works in all countries). If you use your national post service (USPS, Canada Post, Royal Mail, etc), the buyer’s local post and customs will contact them to handle the importing process and charge any applicable duties, fees and taxes.

Please note that this setup is only temporary and we will soon implement automatic shipping calculation and billing, so that you don’t have to contact the customer and bill them separately for the shipping. All you will have to do will be to pack the items and send them in the mail, and you will get paid for shipping along with the payment of the goods.

Do I have to ship my items to your warehouse?

No. In most cases, you will always ship the order directly to the retailer. For the orders that we take in-person, the retailers will sometimes ask to have the items shipped to us (so that we handle all the import process). In this case, you will ship the items to our address (we provide it to you in the order).

How does refund work?

When you receive a request for a refund (and approve it), you send the refund to us (we are the ones who paid you!) and we will refund the full cost (your cut + our commission) to the retailer. You will set your own refund policy, so you can make it as restrictive or as open as you want. You can click here and scroll down to Policies to see an example of how you will set the refund policy.

How do returns work?

You will set your own returns policy. You can offer free return shipping or ask the retailer to pay for it. When you receive a request for a return (and approve it), the retailer will ship the products back to you, and you will send the refund to us (see the How does refund work? question for more details). You can click here and scroll down to Policies to see an example of how you will set the returns policy.

What about import/export laws?

If you are already selling your products online to a worldwide audience in your own online store or social media profile, we believe the same laws apply to selling through us. Technically speaking, we are only a broker/agent. Therefore, you are selling and exporting to the retailers who make the purchase on our website and not to us. The retailers are your customers just like the consumers on your own online store. Please note that this is not legal advice. This is just an assumption we are making. We recommend you speak with a lawyer if you have questions around import/export legislation. In some countries, there might be government agencies (small business bureau, import/export bureau, ministry of industry, ministry of trade, etc) who can also help you with those questions.

What about taxes?

Please include any taxes (that you are legally required to charge to your customers) in the price you are adding. If there is more than one tax option (for example, a higher tax for residents in your country), you can include the highest tax in all your prices (to make sure you don’t lose revenue). Or you can think of other pricing strategies. It is all up to you.

How do I add my products to the store?

Once you apply to sell with us (and your application is approved), we will contact you and ask about how you want to add the products. You have 2 options:

  • add the products on your own using our friendly Vendor Dashboard page (you can use this guide and contact us if you still have questions) for free.
    • Make sure to take into account the commission fee (20%) when you add the prices to your products (for example, if you want to make USD 100 from the sale of a product, you should price it at USD 125).
  • have us add your products for you based on your PDF catalogue or website
    • for the brands that have signed up with us before September 1st 2019 this service is completely free
    • for the brands that have signed up with us after September 1st 2019 there is a fee of $3 for each product, to be paid in advanced via paypal

What is the currency of the store?

For now, all prices in the store are in USD (United States Dollars). We are planning on adding support for other currencies in the future.

If you are adding the products yourself, please add all prices in USD.

If you are used to working in a different currency (INR, for example), we advise you to add an exchange rate cushion to make sure you don’t lose money if the exchange rate goes against you. For example: According to https://www.xe.com the INR has varied 10% in the last year compared to the USD. So you should add 10% to your INR converted price. For example, if the price is 1000 INR, and you convert it to USD ($13.93), make sure to add 10% (total price becomes $15.32). This way, if the INR goes up, you won’t lose money.

If you are sending us your catalogue and it has a different currency, we will make the conversion for you and add the currency fluctuation cushion.

How do I get paid?

For now, we are only working with on-demand PayPal payments. This is how it works: you will be immediately credited on our internal account every time you make a sale (you will be able to check your balance any time). You will then be able to request a withdrawal 24h after the sale was made or any time after that (for example, you can choose to withdrawal all your balance on a weekly or monthly basis). We will process your withdrawal within 1-3 business days. Please note that this setup is only temporary and we will soon implement automatic payments, so that you can be paid immediately after the sale. We are also planning on adding other payment methods in the near future.

You will be given the opportunity to enter your PayPal email address after your application has been approved (the address can be different from the one you used to sign up and login to our store). If PayPal doesn’t work for you, we can work with you to set up an alternative payment method (please add a comment about this when submitting your application or contact us any time).

Do you also sell to retailers in person?

Yes, we are currently selling to retailers in the Southern Ontario region of Canada in person. We will be adding more locations in Canada and other countries in the near future. When we make a sale in person you will receive an order in the name of the sales agent (who took the order from the retailer).

Do I have to give you exclusive territory?

Yes. As with any other sales agency, by signing up to sell with us you are agreeing to our Selling Rights clause, as described in our Terms And Conditions.

Do I have to send you samples?

No, if you don’t want to send any samples that is ok. We will still present your products to the stores we visit in-person by showing them our website (which is also our catalogue).

If you would like to send samples, please contact us to get the delivery address.

If I sign up to sell (or sign up for the integration), do I have to do dropshipping?

No, we are not a dropshipping store. When you sign up and get your store integrated with ours you will still be making regular wholesale sales.

Do you sell retail (to individual customers)?

No, we do not sell to individual customers. This is an exclusively wholesale store. We only sell to retailers and distributors.

What is your minimum order?

We do not have a minimum order. We impose on the retailers the minimum order provided by you. See the Can I set my own minimum order? question for details.

Can I set my own minimum order?

Yes. In fact, we don’t have a minimum order for our store. We enforce your minimum order amount with the retailers during the checkout process.

If you’ve never sold wholesale, see the How much should my minimum order be? question for some suggestions and considerations.

You also have the choice of not requiring a minimum order.

How much should my minimum order be?

Most brands we work with have a minimum order between USD 450-1000 for clothes and USD 150-450 for accessories.

A lower minimum order can attract more buyers, but a higher minimum order might give you more revenue faster. We also encourage you to read the How much discount should I give from the retail price? question to consider balancing the minimum order with your wholesale discount.

I have never sold wholesale. How much discount should I give from the retail price?

Most brands we work with reduce the retail price by 75-50%., although a few reduce it by 30%. You will have to see if the numbers make sense to you financially to make sure you are not losing money.

You can also balance the wholesale discount with the minimum order to help you achieve your financial goals. You can either go for a high minimum order with a higher discount (for example minimum order of USD 1000 with 75% discount) or a lower minimum order with a lower discount price (for example minimum order of USD 450 and 30% discount).

Keep in mind that you can make some tests: you can try one combination of minimum order and wholesale price and see what the reaction is from the buyers. If you get a lot of sales, you can raise the prices or the minimum order (or both). If you don’t get very many sales, you can lower the price and/or minimum order.

Also remember that your price must include the highest tax rate possible and our commission. See the What about taxes? and What are your fees? questions for details.

Help! I have other questions not answered here!

Please contact us and we will be happy to work with you and answer them. We are pretty flexible and are always looking for win-win situations to help your organization grow and be more profitable. We welcome your suggestions, comments and requests!